Privacy Policy
Hills of Milk and Honey LLC
dba Nurtured Resilience
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, disclose, sell, share, store, and retain your personal information. It also explains your rights in relation to your personal information.
We collect, use, and are responsible for certain personal information about you. When we offer goods and services to individuals in the European Economic Area (EEA), we are subject to the EU General Data Protection Regulation (EU GDPR), which applies across the entire European Union. For California consumers, we are subject to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We are responsible as a “controller” of that personal information for the purposes of the GDPR. We are responsible for your personal information as a “business” under the CCPA/CPRA. When we offer goods and services to individuals in the United Kingdom, we are subject to the UK GDPR which applies to the United Kingdom.
Key Terms. It would be helpful to start by explaining some key terms used in this policy:
We, us, our means Hills of Milk and Honey LLC dba Nurtured Resilience
Our representative means our lawyer who can be reached at legal@jdlawoffice.com
Our Data Protection Officer is Amy Milliron who can be reached at privacy@hillsofmilkandhoney.com
Personal information means any information relating to an identified or identifiable individual
Special category personal information means Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership; genetic and biometric data; and data concerning health, sex life, or sexual orientation.
Sensitive Personal information means Personal information revealing a consumer’s social security number, driver’s license and passport numbers, account numbers and credentials, precise geolocation, racial or ethnic origin, religious beliefs, or union membership, personal information concerning a consumer’s health, sex life, or sexual orientation, contents of a consumer’s mail, email and text messages where the business is not the intended recipient, genetic data, biometric information, or citizenship and immigration status.
Biometric Information means an individual’s physiological, biological, or behavioral characteristics, including information about an individual’s deoxyribonucleic acid (DNA), that is used or is intended to be used singly or with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.
Personal Information We Collect About You. We may collect and use the following personal information, including sensitive personal information, that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
Categories of Personal Information
Identifiers we may collect include: a real name, alias, postal address, Internet Protocol address, and email address.
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual which we collect may include: name, signature, address, telephone number, education, employment, credit card number, bank account number, debit card number, or any other financial information.
Account log-in, financial account, debit card, or credit card number. We may require this information to be collected by our third-party service providers in the course of business transactions.
Commercial information. We may collect records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information. This may include browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
Geolocation data. We may collect geolocation data where you access our website.
Audio, electronic, visual, thermal, olfactory, or similar information. We may collect audio, video, or photographic information about you.
Professional or employment-related information. We may collect your professional or employment affiliations or credentials.
If you do not provide personal information required to provide products or services to you, it may delay or prevent us from providing products or services to you.
How Your Personal Information is Collected. We collect personal information from the following categories or sources:
a. You, directly in person, by telephone, text, email, or via our website and apps
b. Third party with your consent (e.g. your bank, or our payment processor)
c. Advertising networks
d. Internet service providers
e. Data analytics providers
f. Government entities
g. Operating systems and platforms
h. Social networks
i. Data brokers
j. Publicly accessible sources (e.g property records)
k. Cookies on our website
l. Our IT and security systems, including automated monitoring of our website and other technical systems, such as our computer networks and connections, CCV and access control systems, communications systems, email, and instant messaging systems.
How and Why We Use Your Personal Information. Under data protection laws, we can only use your Personal information if we have a proper reason for doing so, for example:
a. To comply with our legal and regulatory obligations.
b. For the performance of our contract with you or to take steps at your request before entering into a contract
c. For our legitimate interests or those of a third party, or
d. Where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The information below explains what we use (process) your personal information for and our reasons for doing so:
a. To provide products or services to you. For the performance of our contract with you or to take steps at your request before entering into a contract.
b. To prevent and detect fraud against you. For our legitimate interests or those of a third party (i.e. to minimize fraud that could be damaging for us and you).
c. Conducting checks to identify our customers and verify their identity. To comply with our legal and regulatory obligations.
d. Screening for financial or other sanctions or embargoes. To comply with our legal and regulatory obligations.
e. Other processing necessary to comply with professional, legal, and regulatory obligations that apply to our business (e.g. under health and safety regulation or rules issued by our professional regulator). To comply with our legal and regulatory obligations.
f. Gathering and providing information required by or relating to audits, inquiries, or investigations by regulatory bodies. To comply with our legal and regulatory obligations.
g. Ensuring business policies are adhered to (e.g. policies covering security and internet use). For our legitimate interests or those of a third party (i.e. to make sure we are following our own internal procedures so we can deliver the best service to you)
h. Operational reasons, such as improving efficiency, training, and quality control. For our legitimate interests or those of a third party, (i.e. to be as efficient as we can so we can deliver the best service for you at the best price)
i. Ensuring the confidentiality of commercially sensitive information. For our legitimate interests or those of a third party (i.e. to protect trade secrets or other commercially valuable information).
j. Statistical analysis to help us manage our business (e.g. in relation to our financial performance, customer base, product range, or other efficiency measures). For our legitimate interests or those of a third party (i.e. to be as efficient as we can so we can deliver the best service for you at the best price).
k. Preventing unauthorized access and modifications to systems. For our legitimate interests or those of a third party (i.e. to prevent or detect criminal activity that could be damaging for us and you).
l. Updating or enahncing customer records. For the performance of our contract with you or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, (e.g. making sure we can keep in touch with our customers about existing orders and new products).
m. Ensuring safe working practices, staff administration and assessments. To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party (e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you).
n. Marketing our services and those of selected third parties to: existing and former customers and/or third parties who have previously expressed an interest in our services and/or third parties with whom we have had no previous dealings. For our legitimate interests or those of a third party (i.e to promote our business to existing and former customers).
o. External audits and quality checks (e.g. for ISO or Investors in People accreditation and the audit of our accounts). For our legitimate interests or those of a third party (i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards). To comply with our legal and regulatory obligations.
For EEA Data Subjects: The above information does not apply to special category personal information, which we will only process with your explicit consent.
EEA Data Subjects: Promotional Communications. We may use your personal information to send you updates (by email, text message, telephone, or post) about our products and services, including exclusive offers, promotions or new products and services.
We have a legitimate interest in processing your personal information for promotional purposes (see above “How and why we use your personal information”). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
We will always treat your personal information with the utmost respect and never sell it, or share it, with other organizations for marketing purposes.
You have the right to opt-out of receiving promotional communications at any time by:
a. Contacting us at privacy@hillsofmilkandhoney.com
b. Using the “unsubscribe” link in emails or “STOP” number in texts; or
c. Updating your marketing preferences on our website and/or mailing list.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further products or services in the future, or if there are changes in the law, regulation, or the structure of our business.
Who We Share Your Personal Information With. We routinely share personal information with:
a. Our affiliates,
b. Service providers we use to help deliver our products and services to you, such as payment service providers, warehouses, and delivery companies.
c. Other third parties we use to help us run our business, such as marketing agencies or website hosts.
d. Third parties approved by you, including social media sites you choose to link your account to, or third-party payment providers.
e. Credit reporting agencies.
f. Our insurers and brokers.
g. Our banks.
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g. in relation to accreditation or the audit of our accounts.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
We will not share your personal information with any other third party without your express consent.
Personal Information We Sold or Shared. In the preceding 12 months, we have not sold or shared any personal information.
Categories or Personal Information We Disclosed for a Business Purpose. In the preceding 12 months we have not disclosed personal information for a business purpose.
How Long Your Personal Information Will Be Kept. We will keep your personal information while we are providing products or services to you. Thereafter, we will keep your personal information for as long as is necessary:
a. To respond to any questions, complaints, or claims made by you or on your behalf;
b. To show that we treated you fairly; or
c. To keep records required by law.
California Consumers: Your Rights Under the CCPA/CPRA. You have the right under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and certain other privacy and data protection laws, as applicable, to exercise free of charge:
Disclosure of Personal Information we Collect About You. You have the right to know, and request disclosure of:
The categories of personal information we have collected about you, including sensitive personal information
The categories of sources from which the personal information is collected.
Our business or commercial purpose for collecting, selling, or sharing personal information
The categories of third parties to whom we disclose personal information, if any - and
The specific pieces of information we have collected about you.
Please note: We are not required to retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained. We are not required to reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information - or - to provide the personal information to you more than twice in a 12-month period.
Disclosure of Personal Information Sold, Shared, or Disclosed for a Business Purpose. In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know:
The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared and -
The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose.
You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information. To opt-out of the sale or sharing of your personal information, visit our homepage and click on the Do Not Sell or Share my Personal Information link.
Right to Limit Use of Sensitive Personal Information. You have the right to limit the use and disclosure of your sensitive personal information to the use which is encessary to:
Perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services
To perform the following services: (1) Helping to ensure the security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate to these purposes; (2) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, if the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business; (3) Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders or transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar service on behalf of the business; and (4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business - and -
As authorized by further regulations.
You have the right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. To limit the use of your sensitive personal information visit our homepage and click on the “Limit the Use of My Sensitive Personal Information” link.
Right to Deletion. Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Delete your personal information from our records - and -
Direct any service providers or contractors to delete your personal information from their records
Direct third parties to whom the business has sold or shared your persaonl information to delete your personal information unless this proves impossible or involves disproportionate effort.
Please note: We may not delete your personal information if it is reasonably necessary to:
Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us
Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes
Debug to identify and repair errors that impair existing intended functionality
Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
Comply with an existing legal obligation - or -
Otherwise use your personal information internally, in a lawful manner that is compatible with the context in which you provided the information.
Right of Correction. If we maintain inaccurate personal information about you, you have the right to request us to correct the inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information.
EEA Data Subjects: Your Rights Under the EU GDPR.
Right to Be Informed. The right to know or be notified about the collection and use of your personal information.
Right to Access. The right to be provided with a copy of your personal information (the right of access).
Right to Rectification. The right to require us to correct any mistakes in your personal information.
Right to be Forgotten. The right to require us to delete your personal information — in certain situations.
Right to Restriction of Processing. The right to require us to restrict processing of your personal information — in certain circumstances (e.g. if you contest the accuracy of the data).
Right to Data Portability. The right to receive the personal information you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party — in certain situations.
Right to Object. The right to object:
At any time to your personal information being processed for direct marketing (including profiling)
In certain other situations to our continued processing of your personal information (e.g. processing carried out for our legitimate interests)
Right Not to be Subject to Automated Individual Decision-Making. The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the EU General Data Protection Regulation.
How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy, you can do so here: . You may also write to us at privacy@hillsofmilkandhoney.com.
a. Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period.
b. If you choose to contact us directly by writing, you will need to provide us with:
Enough information to identify you, including your full name, address, and customer or matter reference number;
A description of what right you want to exercise and the information to which your request relates;
Additionally, we may ask you to provide proof of your identity and address (e.g. a copy of your driver’s license or passport and a recent utility or credit card bill).
c. We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such a person’s behalf.
d. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
EEA Data Subjects: Where Your Personal Information is Held. Information may be held at our offices, third-party agencies, service providers, representatives and agents as described above (see above “Who We Share Your Personal Information with").
EEA Data Subjects: Transferring Your Personal Information Out of the EEA. To deliver services to you, it is sometimes necessary for us to share your personal information outside the EEA, e.g.
a. With our offices outside of the EEA
b. With your and our service providers located outside the EEA
c. If you are based outside the EEA, or
d. Where there is an international dimension to the services we are providing to you.
These transfers are subject to special rules under European and UK data protection law. Non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission.
If you would like further information, please contact our Data Protection Officer (see “How To Contact Us” below).
Keeping Your Personal Information Secure. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
EEA Data Subjects: How to File a GDPR Complaint. We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information.
The GDPR also gives you right to lodge a complaint with a supervisory authority, in the EEA state where you work, normally live, or where any alleged infringement of data protection laws occurred.
Changes to This Privacy Notice. This privacy notice was published on April 4, 2025 and last updated on April 4, 2025.
We may change this privacy notice from time to time — when we do, we will inform you via our website or other means of contact such as email.
How to Contact Us. Please contact our Data Protection Officer email if you have any questions about this privacy policy or the information we hold about you. Our contact details are shown below:
Data Protection Officer:
c/o 2499 S. Capital of Texas Hwy, B203, Austin, Texas 78746Email: privacy@hillsofmilkandhoney.com
Do You Need Extra Help? If you would like this notice in another format, such as audio or large print, please contact us (see “How to Contact Us” above.)